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Nellie is a great Project Coordinator, with a great reputation within IKEA Inter Group. She ensured that the incoming orders contained relevant brief material (such as specific wishes, color references and priority), secured that correct samples were ordered for 3D-model development and reviewed that the order was placed on the right invoice-code. Contributed to the planning by assisting the assignors with technical specifications and knowledge concerning our production methods. Thus, the team were able to reuse, update and structure the workload to reach the maximal point of efficiency. Nellie coordinated mainly between production team (3D-artists, photographers, retouch artists, interior designer and my management) and the assignors at IOS. This also included coordinate and follow up development between internal departments such as 3D-model development and material development. “With reference to the complexity of the assigned product range I focused on the creation of a good holistic collaboration between both assignors and production team.

Nellie managed to establish very good relationships to the people she worked most close with. By learning the ways of working, and immerse myself in the needs, expectations and processes she initiated and established a firm and collaborative environment for my assignors and my production team.

In the line as Project Management, Change Management, Nellie worked with the ambition to offload her production teams (at times very heavy) workload, she aimed to optimize and streamline the production workflow and processes together with IKEA Inter Group. In order to gain a broad overview of the process chain and potential bottlenecks Nellie conducted interviews and workshops with the concerned competences and stakeholders. The gathered material resulted in a detailed process map over the included processes in order to define which processes in need of development. By defining areas with potential of development Nellie initiated and led workshops, discussion and meetings for knowledge exchange between the ICOM and IOS. By setting clear agendas, conduct relevant and adequate summaries and document the conclusions the meeting and workshops fell very well out and was a major success factor in transforming the ways of working for my team.

As Client Success Manager Nellie worked as a bridge between the three different departments. The Sales, which focus were to gain partners that could result in more end-users. The market department, which focus were to market the platform. The development department which focusses were technical maintenance and developing. The Knowledge Manager role focused on being the bridge between the Company, Platform and the end-users. The responsibility included first-line technical support, implement and onboard new international customers, track customers’ accounts to identify churn risk and work actively to prevent such, collect and analyze customers feedback and present internally to present project proposal to develop and improve ways of working with customer satisfaction.

As a PPC and representative for ICOM and my production team, I gathered in scope-planning along with the market communication communicator, product designers and management.