Sharepoint & O365 consultant

Role and responsibilities:

• Provide Tier 2 and Tier 3 support for incidents related to End User Hardware, VDI & OSD task sequences
• Proactively involved in service improvement and problem management
• Be part of project resource involved in design and project implementation.
• Regular Coordination with Service Managers.

Technical Skills & Expertise:

• Good knowledge of SharePoint on premise.
• Install and administer SharePoint on premise.
• Maintain and update SharePoint on premise.
• Troubleshoot SharePoint issues.
• SharePoint support and end-user training.
• SharePoint backup and restore.
• Good knowledge of Microsoft 365 environment and apps.
• Good knowledge of Microsoft 365 admin centres, including (but not limited to) service health, policies, analytics and audit log reports.
• Microsoft 365 retention, legal hold, and backup and recovery.
• Excellent knowledge of SharePoint Online, OneDrive and Teams.
• Good knowledge of Azure and Power Platform is a plus. Especially Power Automate, Power Apps and Power BI.
• Troubleshoot Microsoft 365 issues including (but not limited to) SharePoint Online, OneDrive, Teams, Planner, Forms and Viva.
• Microsoft 365 support and end-user training.
• Develop future strategies for Microsoft 365 products and services.
• Create new guidelines.

Desired Characteristics:

• Bachelor’s degree in information technology, computer science, or similar.
• At least 5 years’ experience as SharePoint or Microsoft 365 administrator.
• Good knowledge of SQL Server, Windows Server, and PowerShell.
• Good analytical and problem-solving skills.
• Good people skills and communication skills.
• Good time-management skills.