IT Operations Manager

Our client is looking for a IT Operations Manager. The role is on corporate level leading the solutioning of complex challenges while thriving under pressure with a knack of leading teams through critical situations! An exceptional problem-solver with strong ability to stay calm and focused Ensuring quick and efficient resolution to major incidents. Support our clients globally within incident, problem, and change (ITIL) processes. Interact with colleagues at factories in + four different countries, R&D, corporate functions, approving emergency changes on behalf of our client.

Excellent operations, preventative analysis and activities play a crucial part of the assignment.

Responsibilities as IT Operations Manager include:

• Following up on all major incidents and appoint responsible teams for root cause analysis.
• Orchestrating the problem management process to solve cross-functional problems and proactively identify and eliminate the root causes of incident.
• Proactive monitoring and analysis of incidents to minimize impact or to prevent major incidents to occur.
• Robust and adapted change management process to secure continuous business operation.
• Contributing to strategic improvements and process optimization of the incident, problem and change processes.
• Training and supporting stakeholders.

Confidently managing stakeholders, resolver teams, and top management. Act with authority focusing on solution, service, and people, comfortable in decision-making as well as in managing and interacting with stakeholders.

Skills

• University degree in Computer Science, Information Systems, or similar.
• Extensive knowledge in incident, problem, and change (ITIL) processes.
• Experience from working with ITSM and ITIL in a product and agile organization.
• Experience from working with ITSM tools and ServiceNow.
• High ability to efficiently orchestrate activities and resolver teams, including root cause analysis.
• Ability to include and involve others.
• Ability to monitor and analyze major incidents.
• Experience in the automotive industry