IT Technician

IT Technician to give the Internal IT support team the boost it needs to scale its support operations.

The client has a distributed workforce that stretches the globe and uses primarily Apple devices with a mix of Windows and Linux laptops as well as various mobile devices. A wide range of SaaS solutions, that constantly evolve, help improve productivity and you’ll be at the forefront of supporting the user IT needs to ensure they are contributing to the company’s mission.

Responsibilities:

• You will provide excellent IT-support experience to our global workers.
• Evaluate and work in our IT Bars and other support channels.
• Manage escalated requests and give personal and remote support on hardware and software problems to fellow employees.
• Maintain printers, meeting room technology and other IT related equipment in the offices.
• Administration and some maintenance of i.e Google Workspace, JAMF and centralized user management (LDAP).
• Work closely and drive some changes with other teams to make sure alignment remains on a global scale within the IT Support area.
• Continuously work with updating and creating support documentation.
• You will maintain relationships with our vendors by i.e hosting meetings with them.
• Drive or participate in some projects/initiatives and office builds
• Act as an escalation point for troubleshooting issues and backup to our IT Support Technician.
• Act as the incident, problem and change manager when needed.
• Perform back office duties

Skills:

• 2-4 years of experience working in a helpdesk environment.
• Wide experience in supporting macOS and Windows based systems and love to give personal, customer focused support to help people solve technical problems.
• Knowledge of client and software deployment.
• Experience of using Terminal.
• Comfortable communicating both verbally and in writing in English since that is our company language.
• Exhibit a growth mindset and are a curious person and a fast learner. You enjoy diving into new technologies and tools.
• An analytical troubleshooter and suggest improvements.
• A team player that actively collaborates with stakeholders, with your team and in other locations, to find solutions to problems.
• Stand behind our values and live them to the fullest.
• Self-motivated and active with the ability to work independently and impact others to do the same.
• Are dependable, have a sense of urgency and are able to meet multiple deadlines.
• Have communication and customer support skills, maintaining and creating a professional demeanor at all levels of the business.
• Are flexible and willing to adapt to fast and often occurring changes.

Stockholm