IT service desk

You will be a part of the Service Desk Team that is responsible for providing support on the corporate IT platform to internal end users.The IT Service Desk Technician will be responsible for providing support to users as well as participate in innovative projects within End User Services. You will act as a local single point of contact for IT-related incidents and service requests within the company. You will work closely with the Workplace & Collaboration team to improve and give feedback on the client infrastructure, which means applications in application deployment, security and training in new tools and features.

Job description:

• Hardware and software troubleshooting.
• Installation and configuration of computers, peripherals such as video conferencing systems and printers guided by current procedures and guidelines.
• Purchase of computers and peripherals
• Minor administrative tasks in Active Directory, Entra Id, Office 365 and other systems.
• Assign and administer access permissions on shared resources.
• Provide IT onboarding sessions for new employees.

Required competence:

• Hands-on experience in Service Desk related work.
• Experience working with Active Directory.
• Knowledge about Microsoft 365.

Wanted competence:

• You have in-depth knowledge and a passion for IT.
• Strong problem-solving skills and ability to apply various complex diagnostic techniques to identify problems, investigate causes, and recommend solutions.
• The client value collaboration across their organization, which means they are looking for a team player with attention to details and technical expertise combined with an ability to adapt to various environments and working close to the business. To succeed you enjoy taking on demanding goals and a challenge that encourages further personal development.