Technical Process Lead & Technical Project Manager

We are seeking a skilled and dynamic Technical Process Lead and Technical Project Manager to focus on building governance processes and technical documentation. The successful candidate will lead the development of documentation structures connected to onboarding processes and drive governance initiatives for our Store Tech Foundation. This role will involve facilitating workshops, consolidating existing documentation, and building a new Governance Model.

Role Overview: In this dual role, the Technical Process Lead & Technical Project Manager will drive the creation and implementation of governance processes and comprehensive documentation frameworks. You will lead efforts to consolidate and align existing materials while identifying and addressing gaps in current practices. Working closely with cross-functional teams and stakeholders.

Key Responsibilities:

Governance Process Development:

• Build and refine governance processes to ensure consistency and compliance across the Store Tech Foundation.
• Collaborate with stakeholders to define and implement guardrails and standards that drive operational efficiency.
• Technical Documentation:
  • Lead the development of documentation structures connected to onboarding processes.
  • Consolidate and gather already developed documentation for site tech and the Store Tech Foundation.
  • Ensure all documentation is standardized, comprehensive, and user-friendly.
• Workshop Facilitation:
  • Facilitate workshops with value streams to identify gaps, current deliveries, and future needs.
  • Drive alignment and collaboration across teams to address identified gaps and deliver scalable solutions.Change Management:
  • Drive the change needed for the adoption of new governance and documentation standards.
  • Communicate effectively to ensure buy-in from stakeholders and successful implementation.
• Stakeholder Coordination:
  • Liaise between technical teams, vendors, and business stakeholders to ensure alignment and successful execution of governance initiatives.
  • Provide regular updates on progress and challenges to leadership and other key stakeholders.

Key Qualifications:

• Experience:
  • Relevant experience and a driven mindset in technical project management and process governance, preferably in a retail or multi-location environment.
  • Proven track record of delivering governance frameworks and comprehensive documentation structures.
• Technical Knowledge:
  • Strong understanding of IT infrastructure, networking, and store technologies.
  • Expertise in documentation frameworks and governance processes.
• Leadership Skills:
  • Ability to lead and influence cross-functional teams, including technical experts and business stakeholders.
  • Strong problem-solving and decision-making skills.
• Communication:
  • Excellent verbal and written communication skills, with experience presenting to stakeholders at all levels.
  • Ability to distill complex technical information into actionable insights.

Desired Attributes:

• Strategic thinker with a results-oriented mindset.
• Proactive and adaptable to changing priorities and business needs.
• Strong interpersonal skills with a collaborative approach.
• High attention to detail and commitment to quality.